Return Policy

The Back Bubble comes with an ironclad 30-day money back guarantee. The 30-day trial period begins when The Back Bubble arrives at your location.

Every Back Bubble comes with a complete set of instructions including an instruction Guide, instructional DVD, and toll-free help hotline: 1-800-457-7246.

If The Back Bubble arrives damaged in any way through shipping or has a manufacturing defect, contact us immediately and we will replace the damaged part right away free of charge.

Please do not hesitate to give us a call to answer any questions. We can walk you through any installation or usage questions you may have, and we are happy to do so. There are many ways to use and suspend The Back Bubble.

If The Back Bubble fails to relieve your pain, and we are unable to help you get the results you want, simply return The Back Bubble within the 30-day trial period to:

Back Bubble
621 Seabright Lane
Solana Beach, California

The customer will be responsible for return shipping as we were happy to ship The Back Bubble to you with free 2-day service. 

Please make sure The Back Bubble is clean, neatly folded, protected for shipping and that all parts are included.

We will be happy to refund your entire purchase price within 5 days.

Any product returned damaged due to misuse or neglect or returned with missing parts, will be evaluated and refunded accordingly within the 5-day period.  The customer will be refunded from 90% to 50% of the purchase price depending on the evaluation.

Any payment disputes will be handled by a court appointed mediator in the city of San Diego, in the State of California.